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Ed Peelen (4)
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Economie van Experiences / Druk 4
2015 || Paperback || Albert Boswijk e.a. || Pearson Benelux B.V. || met inkijkexemplaar || ook als eBook
"Albert Boswijk and his colleagues are the pre-eminent experts in Experience Management in Europe. This book brings all of their knowledge and wisdom together and is vital reading for anyone seeking to create value from experience."
- Prof. Chris Voss. London Business School
"Economy of Experiences_is_a great book that extends our ideas -- disagreeing with us on occasion! It pushes forward what we know about today's Experience Economy, focusing on those that are meaningful and co-created. (In f...
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Economy of Meaningful Experiences / 5th edition
Humanising business
2021 || Paperback || Albert Boswijk e.a. || European Centre for the Experience and T
Customer Relationship Management
2013 || Paperback || Ed Peelen e.a. || Pearson
Customer Relationship Management gives a well-balanced coverage of strategy and organisation, marketing aspects, analytical CRM, operational CRM, CRM systems and their implementation. It is the only comprehensive academic text to cover the entire scope of CRM from a marketing management angle. Geared to MBA students and advanced undergraduate students, as well as those taking courses on CRM, direct marketing, relationship marketing, database management or business intelligence, the book is al...
Economie van experiences, 4e editie (e-book)
2015 || E-book via Bookshelf || Albert Boswijk e.a. || Pearson Benelux B.V.
"Albert Boswijk and his colleagues are the pre-eminent experts in Experience Management in Europe. This book brings all of their knowledge and wisdom together and is vital reading for anyone seeking to create value from experience."
- Prof. Chris Voss. London Business School
"Economy of Experiences_is_a great book that extends our ideas -- disagreeing with us on occasion! It pushes forward what we know about today's Experience Economy, focusing on those that are meaningful and ...