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IT Service Management: ISO/IEC 20000:2018 - Introduction and Implementation Guide
2020 || Paperback || Dolf van der Haven || Van Haren Publishing || met inkijkexemplaar
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.
This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice ...