We live in an ever-changing world, where people with different interests and goals have to deal with an unpredictable future. In this world, everybody is solving problems every day. But especially when problems become highly complex, how do you know you are solving the problem you or your client are actually experiencing? How to include the different insights and interests of those involved? What needs to be done to reach a desired future, rather than a future you fear or dislike? People are ...