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The Experience Economy
Updated Edition
2011 || Paperback || B.Joseph Pine II e.a. || Harvard Business Review Press
In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book "The Experience Economy" is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not.
In fact, the idea of staging experiences to leave a memorable and lucrative impression is now more...
HBR Guide to Finance Basics for Managers
2024 || Paperback || Harvard Business Review || Harvard Business Review Press
DON'T LET YOUR FEAR OF FINANCE GET IN THE WAY OF YOUR SUCCESS Can you prepare a breakeven analysis? Do you know the difference between an income statement and a balance sheet? Or understand why a business that's profitable can still go belly-up? Has your grasp of your company's numbers helped--or hurt--your career? Whether you're new to finance or you just need a refresher, this go-to guide will give you the tools and confidence you need to master the fundamentals, as all good managers must.
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Difficult Conversations (HBR 20-Minute Manager Series)
2024 || Paperback || Harvard Business Review || Harvard Business Review Press
Difficult Conversations takes you through the basics of: Crafting a clear message Identifying the other person's goals Developing and maintaining a positive mind-set Conducting a productive conversation
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Empathy (HBR Emotional Intelligence Series)
2024 || Paperback || Harvard Business Review e.a. || Harvard Business Review Press
This book helps you understand what empathy is, why it's important, how to surmount the hurdles that make you less empathetic--and when too much empathy is just too much.
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HBR's 10 Must Reads on Sales (with bonus interview of Andris Zoltners) (HBR's 10 Must Reads)
Bonus Article: An Interview with Andris Zoltners
2024 || Paperback || Harvard Business Review e.a. || Harvard Business Review Press
If you read nothing else on sales, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you understand how to create the conditions for sales success. This book will inspire you to: Understand your customer's buying center Transition away from solution sales
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Mindful Listening (HBR Emotional Intelligence Series)
2024 || Paperback || Harvard Business Review e.a. || Harvard Business Review Press
Listening is a critical skill for leaders and managers alike, but it's not as easy as it sounds. We often get distracted by what we want to say, rather than focusing on what someone else wants us to hear. But by listening well, you can engage employees, promote the discovery of ideas, and clarify your own thinking.
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HBR's 10 Must Reads on AI, Analytics, and the New Machine Age (with bonus article "Why Every Company Needs an Augmented Reality Strategy" by Michael E
(with bonus article "Why Every Company Needs an Augmented Reality Strategy" by Michael E. Porter and James E. Heppelmann)
2024 || Paperback || Harvard Business Review e.a. || Harvard Business Review Press
AI and data analytics are powering a wave of technological innovations - understand them, cut through the hype, and seize the opportunities.
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Next-Level Negotiating (HBR Women at Work Series)
2024 || Paperback || Harvard Business Review e.a. || Harvard Business Review Press
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Energy + Motivation (HBR Emotional Intelligence Series)
2024 || Paperback || Harvard Business Review e.a. || Harvard Business Review Press
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Crypto
The Insights You Need from Harvard Business Review
2024 || Paperback || Harvard Business Review e.a. || Harvard Business Review Press