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47,42
Levertijd: 3 werkdagen
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Foundation of ABC of ICT

study guide

2008 || Paperback || Paul Wilkinson || Van Haren Publishing || met inkijkexemplaar

‘ABC is like an iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage’ to your organization, or more importantly, your business! With growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or culture issues.

This book describes what ABC is, why it is important and gives practical cases and examples in dealing with ABC issues. The book contains more t...

34,83
Levertijd: 3 werkdagen
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Process Management Based on SqEME / 2008 edition / druk 1

a horizontal approach to organising the enterprise

2023 || Paperback || J.N.A. van Oosten || Van Haren Publishing

SqEME® is an open standard for developing a processed-centred architecture of an enterprise. It may be reproduced freely by any organization wishing to use it to develop a governance structure on the quality of their business processes. SqEME® Process Management is a method that facilitates discussion of the design of the organization, in a subtle but unambiguous way. Processes have to hold a prominent place in observing organizations: how are the different parts of the organization tuned ...