‘That’s just the way I am.’ A lot of people think that the way they behave is fixed in stone. Nothing could be further from the truth. This book shows you how you can consciously choose to adopt the most effective behaviour in order to improve your success rate at achieving your goals.

This book uses Leary’s Rose interaction model to give you an insight into the different communication processes. Leary’s Rose is a schematic reproduction of different ways of behaving and the effect...

What is your opinion? Is it acceptable to touch a colleague during a conversation? Or for a company to ask employees without children to not take days off during school holidays? Could one ask a colleague with tattoos on his arms to not wear short sleeved clothing?

Everyone has the right to a safe workplace. But what that means exactly is different for everyone. What behaviour do you think is really unacceptable? On the basis of 100 situations, discuss (unacceptable) behaviour in the workpla...