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TRIM: the rational IT model
how to use IT service management
2016 || Paperback || Pelle Råstock || Van Haren Publishing
Siam: Principles and Practices for Service Integration and Management
2016 || Paperback || Dave Armes e.a. || Van Haren Publishing
Service Automation Framework
for the design and delivery of automated services
2016 || Paperback || Jan Willem Middelburg || Van Haren Publishing || met inkijkexemplaar
Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.
This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your...
